We will work with you diligently to resolve the issue as soon as possible. Emails regarding customer service inquiries take a maximum of 1 business day to respond to.
All products are subject to a 5-day inspection period by the buyer. If there is a problem with your item, you may return it within this 5-day period for a full refund.
You must contact us at customersupport@knifemakersdatabase.com and let us know about your problem before returning your item.
Items that are damaged due to mishandling or by being used in any manner other than for their intended purpose are not refundable. Wood, Ivory, bone and any other natural material is not covered due to its natural unpredictability. A refund will be issued only after the knife is received by us and not before. Shipping & Handling charges are not refundable. Credit card, checking and PayPal orders are subject to a processing charge wich is also not refundable.
KnifeMakersDatabase.com is not responsible for the misuse of any product it sells. All responsibility is at the buyer's own risk. It is also the buyer's responsibility to be aware of any local, state, fedral and international laws regardng the purchase of all items.
Absolutely no sale to minors for any reason!
Shipping rates automatically attatched through paypal apply to piority, fully insured mail services through USPS within the USA. If you are ordering from outside the US, you must contact us first. KMD will be offering shipping through UPS as well in the very near future,
The team at knifemakersdatabase.com is proud to serve you and truly makes every effort possible to make your experience with us as a client one of complete satisfaction.
At Knifemakersdatabase.com, we keep you looking sharp!
Best Regards,
Joseph Clements ~Owner, KMD
